PRIVACY POLICY AND COOKIES

Welcome to the Pries Appliances Limited privacy notice.

This privacy notice provides information on how Pries Appliances Limited collects and processes your personal data when you visit our website www.pries-appliances.co.uk

It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.

Important information and who we are

Limited Company trading as Pries Appliance Limited are the controller and responsible for your personal data.

Contact details

Our full details are:

Full name of legal entity: Pries Appliances Limited

Name or title of Mrs Gemma Pries

Email address: letsfixit@hotmail.co.uk

Postal address: The Studio, Howards Nursery, Handcross Road, Plummers Plain, RH13 6NX
01273 884343

1. The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

• • Identity Data.

• • Contact Data.

• • Financial Data.

• • Transaction Data.

• • Technical Data.

• • Profile Data.

• • Usage Data.

• • Marketing and Communications Data.

We explain these categories of data here:

• • Information that you provide by filling in forms on our social media pages or on our website. This includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our website.

• • If you contact us by phone, email or otherwise and is provided voluntarily, we may keep a record of that correspondence.

• • Please note that we may record and monitor telephone conversations that we have with you. The sole purpose of any recording is for training and quality control purposes. Under the GDPR any personal or confidential information disclosed shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are deleted within three months after the recording was made.

• • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• • Details of transactions you carry out through our website and of the fulfilment of your orders.

• • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

• • We may also collect behavioural and browsing data from you for the purposes of offering you a tailored or personalised online experience.

• • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We collect some of this information using Cookies, see below and our cookies policy at here. We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.

• • We obtain certain personal information about you from sources outside our business which may include our group of companies (further defined below). We may receive your personal information from other sources, such as: public databases, our supplier partners, referrals from home appliance organisations, joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, this other personal data helps us to:

• • provide the relevant services in an accurate manner;

• • review and improve the accuracy of the data we hold; and

• • improve and measure the effectiveness of our marketing communications

2. How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following:

• • To register you as a new customer.

• • To process and deliver your order.

• • To manage your relationship with us.

• • To enable you to participate in a prize draw, competition or complete a survey.

• • To improve our website, products/services, marketing or customer relationships.

• • To recommend products or services which may be of interest to you.

3. How we share your personal data

• • We may share your personal data [within the group / with external third parties]. More detail can be found here:We use your personal data to enable us to complete our contractual obligations to you as a customer including delivery and after sales services.

• • As a legitimate business interest, we will contact you shortly after your products have been delivered to ask for feedback on our service. We also use Trustpilot (see sharing data below) to ensure feedback is handled by impartial companies.

• • We may contact you via email with offers related to items you have bought from us as a legitimate business interest to maintain a relationship with existing customers. You can opt out of this while you are placing an order or at any time after by sending an email entitled “Remove from Database” to letsfixit@hotmail.co.uk and we will promptly take steps to ensure that the information is deleted as soon reasonably practicable.

4. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

5. Further details

If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.

COOKIES 

6. Cookies are tiny text files that are stored on your computer in order to identify you and any orders in your shopping basket as you move about the site. All ecommerce websites use cookies in this way as it is the safest means of maintaining a link whilst you move from page to page. The cookie does not contain details of your order; only a unique number that is used to make the link between you, your order and the information you have provided to this website, ensuring that it is kept separate and secure from other users. The creation of a cookie on your computer does NOT give us access to other information on your computer.