Terms & Conditions

Please carefully read our terms and conditions which apply to all purchases whether agreed in store, via phone, text, email or website. The following terms apply to customers purchasing goods privately or for trade, profession or business.

We trade as Pries Appliances Ltd (a company registered in England and Wales – 13319261). Our registered office is The Studio, Howards Nursery, Handcross Rd, Plummers Plain, Horsham, RH13 6NX. We are contactable by phone 01273 884343 or by writing to us at letsfixit@hotmail.co.uk or by post to our registered address.

Prices & Payment

All prices are shown in £ sterling and include VAT. Advertised prices can change at any time. The current correct price is that displayed on our website at the time we receive your order. When placing an order, you are purchasing the item(s) at the price(s) shown at that time. If an error is discovered with the price of any products, you have ordered you can cancel or amend your order. A refund or additional payment will then be processed. If we are unable to contact you, we will cancel the order and refund you any sums you have paid.

All payments must be made in Pounds Sterling. We accept most major credit or debit cards. For appliances repairs, payment for the initial £78 call-out will be requested on our first visit. Any required parts will be charged upon our return once fitted/tested. When purchasing a new machine, payment is typically taken on the day of successful fitting/testing. For your convenience, our engineers carry portable card readers with them, or you can choose to pay by calling our office directly or our team can call you.

If any fitted parts do not work on testing, our engineer will remove them, and we will issue a full refund for parts that have already been paid for.

Availability

All products are subject to availability and may be changed at any time. If an order cannot be fulfilled, you will be offered an alternative or given a full refund. All product information shown on the website is believed to be correct and accurate. However, we regret that we cannot be held responsible for any errors or omissions

Deliveries

It is our normal policy for goods paid for by card to be delivered to the registered address of the cardholder. In certain circumstances at our discretion, deliveries may be made to a different address. We will contact you and provide a specific delivery date as soon as the goods are ready for delivery.

Delivery dates given are approximate from manufacturers directly or Euronics which are beyond our control. If a prearranged delivery fails due to there being no one at the address to accept goods, the customer may be liable to pay a failed delivery charge of £30. We reserve the right to charge £30 plus other charges incurred by us for any failure to deliver that was caused by events outside of our control. This includes refusing delivery or failures to provide adequate instructions relating to the supply of the goods.

Installation

When we supply an appliance that relies on a water supply, customers must ensure water pipes, electrical points and waste outlets are accessible and in working order. Our installation service does not include significant electrical or plumbing works.

Please ensure you have correctly measured the space for your new appliance. We use trolleys for heavy items, please ensure there is sufficient room to manoeuvre the new appliance up steps, side gates, through doors, considering bannisters etc. Delicate items or obstructions should be removed. Vinyl or soft flooring should be protected. Our engineers will always take reasonable care however will not accept any claims for damage that may occur to unprotected flooring.

We reserve the right to refuse to install or remove appliances should it be deemed that the customer, the property or our staff are at risk. Please ensure appliances delivered are in perfect order. We fit and test appliances on installation day and the connection of an appliance is deemed to be an acceptance of that appliance. Damaged goods should not be accepted.

Please note that refrigeration products should stand for at least four hours prior to use. Refrigeration products must be used in a normal domestic environment. Manufacturer warranties will often be considered invalid if the unit is in an outbuilding unless the model description states otherwise. All customers should read the instruction booklets normally supplied by manufacturers before operating a new appliance.

Whilst we take pride and care when carrying out deliveries, we will not be held liable for any accidental damage. It is the customers responsibility to check all plumbing connections after two hours for installations of appliances fitted to a water supply (washing machines, plumbed in fridge freezers or dishwashers). If you notice any leaks, please turn the water supply to the appliance off and we will return to check our installation as soon as possible. We are not plumbers or electricians. There may be a charge if we find the leak is not due to our installation. Pries Appliances Ltd will not accept liability under any circumstances for any damage to any property caused directly/indirectly by the escape of water.

Damaged and Faulty Goods

If you discover that the products which you have received are faulty, you should notify us immediately. You have the right to a full refund if a significant fault is identified within 28 days of delivery.

Unwanted Products

Customers purchasing under the Consumer Contracts Regulations 2013 have the right to cancel their order within 14 days after receipt of the product, without giving a reason. All cancellations must be made in writing by post to our office or by email letsfixit@hotmail.co.uk. All items ordered in error by the customers are at the company’s discretion and may result in a 25% re-stock fee.

Goods can only be accepted with our agreement back into stock in perfect condition. A duty of care applies to products while they are in the customers possession. We reserve the right to charge for any damage or missing components.

Guarantees & Extended Warranties 

All products are typically supplied with 12-month manufacturers guarantee unless otherwise stated. Extended guarantees/promotions must be registered by the customer. Manufacturers will require date of purchase, an invoice, serial & model numbers. A copy of these details can be found on our invoices.

We provide a 6-month recall guarantee on parts we fit. If your appliance stops working within this period, our engineer will return free of charge to investigate the issue. Please note that if we find a completely unrelated fault to parts previously fitted, our standard £78 call out fee will apply.

Complaints

We take all complaints seriously. If you would like to make a complaint, please contact us as soon as possible to give us the opportunity to resolve matters. We can be contacted via phone on 01273 884343 or email at letsfixit@hotmail.co.uk.